topic Re: Upgrade Options in Archived Posts

Upgrade Options

Bigsi846 — Fri, 15 May 2020 19:26:10 GMT

Good Evening. My annual upgrade was eligible on the 23 Apr 20 but the webite states I am not eligible for an upgrade at this time. Do I need to contact EE, or is there is freeze on upgrades with the current situation?

Kind Regards

Re: Upgrade Options

Chris_B — Fri, 15 May 2020 20:07:32 GMT

@Bigsi846 There is no freezing on upgrades. You’ll need to call customer services.

Re: Upgrade Options

Katie_B — Sat, 16 May 2020 07:21:58 GMT

Good Morning @Bigsi846.

Have you been able to follow the advice provided and speak with our upgrades team?

What reports back when texting UP to 150?

Katie 🙂