topic Re: I want to say a massive Thank You in Archived Posts

I want to say a massive Thank You

sandyk57 — Thu, 14 May 2020 15:01:03 GMT

On Monday I upgraded by Tablet but there was an issue and I had to call to rectify it. I got through to a very nice lady who said there was problems with the insurance and she was unable to solve it as it wasn't her department but she told me all the information that I would need to discuss with the next lady that she put me through to - although the call was nearly half an hour long both the ladies involved were amazing and up beat and did everything to sort out the issue - which the second lady did and I received my new tablet yesterday and am very pleased with it.

Unfortunately i didn't get the names of the ladies but still wanted to say how impressed I was with how they dealt with the issue in this current situation when they are working from home and don't have all the usual things to hand that they would if they were in the call centre.

So thank you from a very satisfied customer

Re: I want to say a massive Thank You

James_B — Thu, 14 May 2020 17:25:01 GMT

Hi @sandyk57,

Welcome back to the community. 🙂

I'm really pleased you received such great service when you called for help with your tablet.

Thanks so much for taking the time to share your feedback.

James

Re: I want to say a massive Thank You

sandyk57 — Thu, 14 May 2020 18:35:16 GMT

Just wish I had been able to remember their names then I could have thanked them by name

Re: I want to say a massive Thank You

Leanne_T — Fri, 15 May 2020 08:05:43 GMT

Don't worry @sandyk57

I hope you have a lovely weekend 🙂

Take care.

Leanne.