topic Help with update in Archived Posts

Help with update

MitchellSaintJ — Wed, 13 May 2020 18:38:58 GMT

Order number:

xxxxxxxxxxx

was supposed to be an update but the website had problems when I ordered it and it’s come through with a new number. Can you help? It’s my son’s phone but attached to my account.

Re: Help with update

Northerner — Wed, 13 May 2020 21:38:42 GMT

Hi @MitchellSaintJ

You best call EE CS on 150 tomorrow to ensure you haven't taken out a new line and phone by mistake.

Thanks

Re: Help with update

MitchellSaintJ — Wed, 13 May 2020 21:49:49 GMT

thanks!

The website was glitching when I started the update then it started bugging again at the end. When I checked online there were others with the same issues but it sorted itself out. Thought it was ok until the phone arrived with new sim & number.

oh the fun of the internet 😁