topic Re: Positive Feedback in Archived Posts

Positive Feedback

Kittycatcool — Tue, 21 Apr 2020 20:18:40 GMT

Hi,

I’m new today to the community. Basically I would like to know how I give feedback on an EE representative? Unfortunately the way the automatic feedback process works it only counts towards the first call handler and I wish to talk about the last person I spoke to.

Yesterday I called EE to discuss an upgrade. During that call with my final call handler, Ryan Steele, I was given such an extraordinary amount of information, care and attention. I mean even beyond just my mobile.

Ryan have me options to explore with handsets and also threw some more information my way that has resulted i my making some massive positive changes today and savings my hundreds!

I found him so pleasant and we spoke about our lives at the moment with the COVID mess as well as all the information with handsets, broadband and TV packages.

I just cannot thank him enough and he was so polite and kind, not pushy in any way. I am such a happy customer today! That man needs a raise and I want to make sure the feedback gets back to him please.

Re: Positive Feedback

Katie_B — Wed, 22 Apr 2020 09:24:40 GMT

Good Morning @Kittycatcool.

Welcome to the EE Community.

Thank you so much for leaving such amazing feedback.

It's fantastic to hear Ryan was able to help you and have such a positive impact during this difficult time.

As a thank you from us here on the community, I would love to send you a small gift.

Please check your inbox and get back to me when you can.

Take care,

Katie 🙂

Re: Positive Feedback

Kittycatcool — Thu, 23 Apr 2020 04:20:36 GMT

Thank you so much Katie. Very unexpected!