topic Re: More data in Archived Posts

More data

AndyRush01 — Sat, 11 Apr 2020 18:16:19 GMT

I recently purchased a one time add on of 5gb and want to buy another.

When I get the option to buy more data it only gives me options to buy monthly services. How can I get yo the menu to simply add more data as a one time payment?

Re: More data

Katie_B — Sun, 12 Apr 2020 13:25:58 GMT

Good Afternoon @AndyRush01.

Welcome to the EE Community.

Since last night have you been able to purchase an add-on?

If not, do you still have data remaining on your current add-on?

Speak soon,

Katie 🙂

Re: More data

AndyRush01 — Sun, 12 Apr 2020 15:09:40 GMT

I still cannot add more on, same options come up.

I do have 1gb left does this make a difference?

Re: More data

Katie_B — Sun, 12 Apr 2020 15:27:55 GMT

Hi @AndyRush01.

You will be provided all options once your data has been used from the current extra data pack you have purchased.

What is currently shown to you?

Speak soon,

Katie 🙂

Re: More data

AndyRush01 — Sun, 12 Apr 2020 16:31:40 GMT

Thanks Katie

When it says buy add ons it shows things like music and video monthly subscriptions but no option just to buy.

I'll be good and should see me through until Wednesday when my allowance re sers 😊

Re: More data

Katie_B — Mon, 13 Apr 2020 09:57:48 GMT

Hi @AndyRush01.

Within the My EE app you should be able to follow these steps to get more data:

Menu > Plans & Add-ons > Get more add-ons > Data.

This will show you both 'One-off' and 'Recurring'.

Please let me know if you do run out and need further support.

Take care,

Katie 🙂