topic NHS unlimited data password not recognized in Archived Posts

NHS unlimited data password not recognized

Nikibea — Sat, 11 Apr 2020 11:59:28 GMT

Help!!! I've just set up the NHS unlimited data with my details and NHS number and when I click on verify and need to log in, it doesn't recognise my password. Then when I try to reset password it won't let me.

I don't know what else to do.

There is an hour wait when I phone EE so can't sort it out with them.

Can anyone help?

Re: NHS unlimited data password not recognized

DejaFi — Sat, 11 Apr 2020 17:30:26 GMT

The same thing is happening with me. I'm trying to sort it out. I can't call because it's not an urgent problem.

Re: NHS unlimited data password not recognized

Nikibea — Sat, 11 Apr 2020 20:59:44 GMT

I phoned in the end and a lovely man sorted it for me. He said I wouldn't have sorted it on my own. He couldn't understand why the data allowance wouldn't update and had to seek further advice.

You should phone if not sorted. I went through to technical support.

Re: NHS unlimited data password not recognized

DejaFi — Sat, 11 Apr 2020 21:12:13 GMT

I ended up calling too but the woman I spoke to was as confused as me and eventually said it takes up to 7 days so I've just to wait??

I got the e-mail but it says I can't complete my registration till I verify my work e-mail which It won't let me do so I don't see how waiting a week will change anything.

Re: NHS unlimited data password not recognized

Katie_B — Sun, 12 Apr 2020 08:59:25 GMT

Good Morning @DejaFi.

Thanks for coming to the community.

I have sent you a private message, please take a look and get back to me.

Speak soon,

Katie 🙂

Re: NHS unlimited data password not recognized

Nikibea — Sun, 12 Apr 2020 13:03:43 GMT

There is a private message for you so hopefully you will get it sorted soon 🙏.

If they say you have to wait again inform them that another NHS staff got it sorted yesterday whilst on the phone. Technical support helped me.

Good luck 👍