topic My phone's been stolen and I have got insurance what do I do in Archived Posts https://community.ee.co.uk/t5/Archived-Posts/My-phone-s-been-stolen-and-I-have-got-insurance-what-do-I-do/m-p/827204#M243375 <P>Hi my ex has stolen my phone I have an ardent number from the police but I haven't got insurance what do I do about replaceing it</P> Mon, 07 Oct 2019 21:27:56 GMT Daynaq 2019-10-07T21:27:56Z My phone's been stolen and I have got insurance what do I do https://community.ee.co.uk/t5/Archived-Posts/My-phone-s-been-stolen-and-I-have-got-insurance-what-do-I-do/m-p/827204#M243375 <P>Hi my ex has stolen my phone I have an ardent number from the police but I haven't got insurance what do I do about replaceing it</P> Mon, 07 Oct 2019 21:27:56 GMT https://community.ee.co.uk/t5/Archived-Posts/My-phone-s-been-stolen-and-I-have-got-insurance-what-do-I-do/m-p/827204#M243375 Daynaq 2019-10-07T21:27:56Z Re: My phone's been stolen and I have got insurance what do I do https://community.ee.co.uk/t5/Archived-Posts/My-phone-s-been-stolen-and-I-have-got-insurance-what-do-I-do/m-p/827289#M243376 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/613221">@Daynaq</a>&nbsp; &nbsp;You need to call customer services to get it blocked and if you have EE insurance you can start the claim process.&nbsp;</P> Tue, 08 Oct 2019 06:09:09 GMT https://community.ee.co.uk/t5/Archived-Posts/My-phone-s-been-stolen-and-I-have-got-insurance-what-do-I-do/m-p/827289#M243376 Chris_B 2019-10-08T06:09:09Z Re: My phone's been stolen and I have got insurance what do I do https://community.ee.co.uk/t5/Archived-Posts/My-phone-s-been-stolen-and-I-have-got-insurance-what-do-I-do/m-p/827294#M243377 <P>Hi and welcome to the community, <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/613221">@Daynaq</a></P> <P>&nbsp;</P> <P>I'm sorry to hear that your phone has been stolen. Do you think the police will be able to get it back?</P> <P>&nbsp;</P> <P>Our <A href="https://ee.co.uk/help/get-in-touch" target="_blank">Mobile Care team</A> will be able to block the number so that it can't be used by anyone</P> <P><BR /> Chris</P> Tue, 08 Oct 2019 06:35:12 GMT https://community.ee.co.uk/t5/Archived-Posts/My-phone-s-been-stolen-and-I-have-got-insurance-what-do-I-do/m-p/827294#M243377 Christopher_G 2019-10-08T06:35:12Z