https://community.ee.co.uk/t5/Archived-Posts/Sending-a-phone-back/m-p/822716#M243308 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/393128">@Lozza7868</a>&nbsp; if you need send a phone back because you ordered online or over the phone you need to call customer services to request this as you have a 14 day cooling off period from receiving the device, if you got the device in store then unfortunately there is no cooling off period and the device is now yours</P> Tue, 01 Oct 2019 11:14:44 GMT Chris_B 2019-10-01T11:14:44Z https://community.ee.co.uk/t5/Archived-Posts/Sending-a-phone-back/m-p/822692#M243307 Tue, 01 Oct 2019 10:46:28 GMT https://community.ee.co.uk/t5/Archived-Posts/Sending-a-phone-back/m-p/822692#M243307 Lozza7868 2019-10-01T10:46:28Z https://community.ee.co.uk/t5/Archived-Posts/Sending-a-phone-back/m-p/822716#M243308 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/393128">@Lozza7868</a>&nbsp; if you need send a phone back because you ordered online or over the phone you need to call customer services to request this as you have a 14 day cooling off period from receiving the device, if you got the device in store then unfortunately there is no cooling off period and the device is now yours</P> Tue, 01 Oct 2019 11:14:44 GMT https://community.ee.co.uk/t5/Archived-Posts/Sending-a-phone-back/m-p/822716#M243308 Chris_B 2019-10-01T11:14:44Z