topic Re: why do I keep getting cut off when using online chat in Archived Posts

why do I keep getting cut off when using online chat

teamferret — Mon, 30 Sep 2019 18:32:45 GMT

why do I keep getting cut off when using online chat

Re: why do I keep getting cut off when using online chat

teamferret — Mon, 30 Sep 2019 21:33:17 GMT

So, I'm trying to sort out a problem with my account but using the live online chat is hopeless as it logs out after a few minutes. It's done this to me 4 times now, so the last couple of times I tried using the website in tandem to stop that logging out in case it was that tripping it out, but no joy. Can anyone help?

Re: why do I keep getting cut off when using online chat

Katie_B — Tue, 01 Oct 2019 08:34:37 GMT

Good Morning @teamferret.

Thanks for coming to the community.

I am sorry to hear you were experiencing issues last night with our online chat.

How is it we can help?

Katie 🙂