https://community.ee.co.uk/t5/Archived-Posts/Anyone-know-long-ee-complaints-department-take-to-get-back-to/m-p/792143#M243101 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/448754">@Max369</a>&nbsp;</P> <P>&nbsp;</P> <P>Please read EE <A href="https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice" target="_self">Complaints Code of Practice</A> as that explains.</P> <P>&nbsp;</P> <P>Thanks</P> Wed, 14 Aug 2019 19:48:34 GMT Northerner 2019-08-14T19:48:34Z https://community.ee.co.uk/t5/Archived-Posts/Anyone-know-long-ee-complaints-department-take-to-get-back-to/m-p/792139#M243100 Wed, 14 Aug 2019 19:38:22 GMT https://community.ee.co.uk/t5/Archived-Posts/Anyone-know-long-ee-complaints-department-take-to-get-back-to/m-p/792139#M243100 Max369 2019-08-14T19:38:22Z https://community.ee.co.uk/t5/Archived-Posts/Anyone-know-long-ee-complaints-department-take-to-get-back-to/m-p/792143#M243101 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/448754">@Max369</a>&nbsp;</P> <P>&nbsp;</P> <P>Please read EE <A href="https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice" target="_self">Complaints Code of Practice</A> as that explains.</P> <P>&nbsp;</P> <P>Thanks</P> Wed, 14 Aug 2019 19:48:34 GMT https://community.ee.co.uk/t5/Archived-Posts/Anyone-know-long-ee-complaints-department-take-to-get-back-to/m-p/792143#M243101 Northerner 2019-08-14T19:48:34Z https://community.ee.co.uk/t5/Archived-Posts/Anyone-know-long-ee-complaints-department-take-to-get-back-to/m-p/792144#M243102 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/448754">@Max369</a>&nbsp; &nbsp;I’ll be totally honest it’ll be longer a lot longer than you would like it to be. &nbsp;Don’t hold out for the same week and if your lucky it might be the following week.&nbsp;</P> Wed, 14 Aug 2019 19:49:15 GMT https://community.ee.co.uk/t5/Archived-Posts/Anyone-know-long-ee-complaints-department-take-to-get-back-to/m-p/792144#M243102 Chris_B 2019-08-14T19:49:15Z https://community.ee.co.uk/t5/Archived-Posts/Anyone-know-long-ee-complaints-department-take-to-get-back-to/m-p/792152#M243103 I thought as much I was just wanting to check with other people cheers Wed, 14 Aug 2019 19:57:49 GMT https://community.ee.co.uk/t5/Archived-Posts/Anyone-know-long-ee-complaints-department-take-to-get-back-to/m-p/792152#M243103 Max369 2019-08-14T19:57:49Z https://community.ee.co.uk/t5/Archived-Posts/Anyone-know-long-ee-complaints-department-take-to-get-back-to/m-p/792245#M243104 <P>If they do not resolve your complaint within 8 weeks or send you a deadlock letter you may escalate it to the ADR, Ombudsman Services.</P> Thu, 15 Aug 2019 00:04:59 GMT https://community.ee.co.uk/t5/Archived-Posts/Anyone-know-long-ee-complaints-department-take-to-get-back-to/m-p/792245#M243104 XRaySpeX 2019-08-15T00:04:59Z