topic Re: This seems to be the place for nice feedback? in Archived Posts

This seems to be the place for nice feedback?

Francibambi — Sun, 28 Apr 2019 11:11:29 GMT

Shout out to Lauren Jones from the Plymouth branch, who took me through a multi-stage process to get my wifi speed back to ideal on several quite different devices. (I'm on a very busy terraced street, so I was struggling during peak times).

Excellent customer service, especially considering it ended up being a 42-minute(!) phone call on a Sunday. Polite, cheerful and helpful throughout. Gave me an easy way to contact her if problems persist, and never sounded put upon by my many, many questions.

Side note: it was nice to hear a Devon accent on the phone!

Re: This seems to be the place for nice feedback?

Watkins07 — Sun, 28 Apr 2019 11:26:38 GMT

Hi @Francibambi

thanks for sharing your positive experience. I’m glad you got the help you needed x

Re: This seems to be the place for nice feedback?

Katie_B — Sun, 28 Apr 2019 11:57:54 GMT

Good Afternoon and welcome to the community @Francibambi.

It's fantastic to hear about the service you received from Lauren, she sounds like a real credit!

Since you got her name and location I can send this feedback to Lauren and her manager.

Thank you for coming to the community and making it a great place!

Katie 🙂