topic Re: Positive Feedback! in Archived Posts

Positive Feedback!

ct11 — Sun, 31 Mar 2019 00:30:38 GMT

Called EE today to unlock phone for another provider and get PAC code.

Spoke to Claire from the Derry centre re PAC code. Claire was professional from the start, prompt, to the point, friendly manner and really helpful.

Then got passed to Ingrid from North Tyneside centre to unlock the phone. Again Ingrid was professional from the start, perfect manner on the phone, right balance of technical help with friendly manner.

I was thinking of using my handset for another provider but after experiencing EE customer service for the first time with with Claire and Ingrid. I think I will remain with EE now.

Well done EE, in partially Claire and Ingrid for representing EE so well.

You two should get a pay rise.

Keep up the good work.

Kind regards.

Re: Positive Feedback!

Christopher_G — Wed, 27 Mar 2019 17:44:59 GMT

Hi and welcome to the community, @ct11. 🙂

I'm so glad that Claire and Ingrid were able to offer you such a personal experience. I used to be on Ingrid's team a few years back, she's such a lovely person and so professional!. 🙂

I'll do my best to make sure both of them see this message.

As a thank you for posting your experience, I'd love to send you a small gift from our team here on the community.

I've sent you a private message to get some more information from you. Please have a look and get back to me.

Thanks 🙂

Chris

Re: Positive Feedback!

ct11 — Fri, 29 Mar 2019 16:31:03 GMT

Thanks Chris.

I've replied to your message.