topic Re: Customer service feedback in Archived Posts

Customer service feedback

leemanning4000 — Thu, 21 Feb 2019 18:37:09 GMT

Hi,

Not sure where to post this, but just wanted to pass on my thanks to Kieran Kelly in Glasgow who dealt with my contract renewal. I was all ready to move to another provider, despite great service. Kieran took the time to pin down my issue to an LG technical fault and sorted me out an excellent deal on a Pixel 3. I've had the phone for a week and I'm extremely happy. All thanks to Kieran - be sure to thank him for me...and buy him a beer 😉

Re: Customer service feedback

Christopher_G — Thu, 21 Feb 2019 18:55:10 GMT

Welcome to the community, @leemanning4000. 😄

Thank you so much for dropping by to tell us your experience in-store with Kieran.

I'm delighted to hear that he gently persuaded you to upgrade (to such a brilliant phone too) 🙂

I'm going to drop him and his manager an email so that he can see this.

Thanks again.

Chris 🙂

Re: Customer service feedback

leemanning4000 — Thu, 21 Feb 2019 20:13:53 GMT

Nice one Chris, i should point out that services were rendered via telephone rather than in store - 35 minutes later, the deal was done - the man was very patient!

Re: Customer service feedback

Jon_K — Fri, 22 Feb 2019 07:58:11 GMT

That's great to hear @leemanning4000.

Patience is a virtue 😉

Hopefully Kieran's manager will buy him that beer!

I hope you enjoy using your new phone.

Jon