topic Re: Username issues in Archived Posts

Username issues

Profile closed — Sat, 24 Jul 2021 21:38:04 GMT

Hi I was trying to post a question when I was told I had to link my community ID or something along those lines. When I tried to use my old username and password it said it was already linked....

So I had to make this one to be able to post this question about linking my username.

Is there a way to get back my old one?

Thanks

Re: Username issues

Chris_B — Sun, 25 Jul 2021 06:42:04 GMT

@Profile closed Have you left EE to change to a different network than came back to EE ?

Re: Username issues

Christopher_G — Sun, 25 Jul 2021 08:13:29 GMT

Hi @Profile closed

Welcome to the community. 🙂

What was your old community @ handle?

Chris

Re: Username issues

Profile closed — Sun, 25 Jul 2021 09:17:26 GMT

Just ludox haha

Re: Username issues

Christopher_G — Sun, 25 Jul 2021 09:33:19 GMT

OK thanks, @Profile closed.

I've messaged our community manager to see if we can re-allocate your original username. I'll let you know what they say when they get back to me.

Thanks

Chris

Re: Username issues

Profile closed — Sun, 25 Jul 2021 10:12:27 GMT

Thank you

Re: Username issues

Profile closed — Mon, 26 Jul 2021 12:43:48 GMT

Hi I got an email from an admin saying they had fixed the issue but as you can see I am now on the third iteration of my username because it wouldn't let my in on either of the previous ones.

Please help haha. I don't want to get to double digits.

Re: Username issues

Jon_K — Mon, 26 Jul 2021 15:02:37 GMT

Thanks @Profile closed.

I'll send another message to our community manager and see what can be done 🙂

Jon

Re: Username issues

Ludox — Mon, 26 Jul 2021 16:47:25 GMT

Thanks Jon, Sean_D seems to have fixed it for me.

I wont be throwing any birthday parties for my username iterations this time.

Thanks for your time and help all.

Re: Username issues

Jon_K — Mon, 26 Jul 2021 17:00:04 GMT

That's great, @Ludox!

Thanks for letting us know 🙂

Jon

Re: Username issues

neilpaisnel01 — Mon, 02 Aug 2021 08:56:13 GMT

I too have this same issue. So like the OP I have created a new username

Can't log on with old username, as it says it is already linked...

But I don't want to Link it, I already know it is linked. I just want to Log in .

The Login button tries to make you register.

I can't phone in either as my card is not active. Phoning 07953 966 250 it tells me to send a text to 150 to receive my number..but I cant as the card is not active. Also can't enter the number via the phone number above when it asks because it says the number is not recognised.
I am typing it in off the back of the original EE sticker on the card pouch the SIM card came in.

it is correct number ..

it seems the system is deliberately trying to stop old customers from making contact.

I have the SIM card, and I can read the serial number on the back..

I came to the website to get the contact details to get the card reactivated..

I CANNOT buy i a new card as I am in Jersey and we cant buy them here..I am due away on the boat to France in three days, so too late to get one posted for the UK.

EE just seem to make it deliberately difficult to get in contact. You can't dial the help number (150 ) from the UK when there is a card problem..as it is a paid for service..tried that last year..grrrr.

how can i make contact with some one to re activate my card ?

yes I know I am putting all these separate issues in one thread, hijackign some one exes...as it is all related..the impossibility to contact EE support when most needed..

I tried the Online Chat help..but that doe into seem to work on an Apple mac , Safair either ..the Chat section appears in the Help / Contact section..but no clickable links to start a chat.

If the EE service and coverage in UK and France and Mobile data deals were not so bloody good,, I'd drop EE like a stone for the poor customer service contact system

Re: Username issues

Christopher_G — Mon, 02 Aug 2021 11:03:22 GMT

Hi @neilpaisnel01.

Welcome to the community.

If you let me know your old username, I'll organise for it to be linked again. Sorry about that.

What is the reason for re-activating your SIM card? Have you got a new one? If so, what was the reason for the new one?

Are you on contract or pay as you go?

I'll do my best to help.

Chris

Re: Username issues

Ludox — Mon, 02 Aug 2021 11:14:50 GMT

Would it be possible to get rid of my extra usernames? I just got notified three times to the same email haha

Re: Username issues

Christopher_G — Mon, 02 Aug 2021 14:21:00 GMT

Let me see what I can do, @Ludox.

Was it just @Profile closed and @Profile closed?

Chris

Re: Username issues

Ludox — Mon, 02 Aug 2021 14:35:08 GMT

Yeah that's them.

Re: Username issues

Christopher_G — Mon, 02 Aug 2021 14:40:04 GMT

They're both now closed, @Ludox. 🙂

Chris

Re: Username issues

Ludox — Mon, 02 Aug 2021 15:05:30 GMT

Thank you 😊

Re: Username issues

neilpaisnel01 — Mon, 02 Aug 2021 16:23:22 GMT

Thanks Chris

old username was neilpaisnel

same as this current one, but without the 01 on the end

wanted to re-activate as it was not working when I put it in my phone

i only use it for holidays to Europe, last time I used it was August 2020

it was PayAs You go

no i do not have a new card, as we cannot buy them in Jersey

Re: Username issues

Christopher_B — Tue, 03 Aug 2021 13:34:29 GMT

Thanks @neilpaisnel01

I've messaged our community manager to see if we can re-allocate your original username. I'll let you know what they say when they get back to me.

Thanks

Chris