topic Re: EE Network Status Checker is not Applicable to Broadband in Archived Posts

EE Network Status Checker is not Applicable to Broadband

XRaySpeX — Fri, 20 Nov 2020 15:16:31 GMT

Would EE kindly deign to mention somewhere within it that their Network Status Checker is only applicable to the mobile network? Many BB users are falling into the trap that it is telling them that there is/was a problem in their area, whereas most BB issues are specific to their own line.

Re: EE Network Status Checker is not Applicable to Broadband

XRaySpeX — Tue, 26 Jan 2021 12:34:33 GMT

Instead you should be consulting BT Service Status to see if any faults are being attended to in your local area.

Re: EE Network Status Checker is not Applicable to Broadband

Leanne_T — Tue, 26 Jan 2021 12:55:25 GMT

Hi @XRaySpeX

Thanks for letting us know and for the helpful advice for anyone with Broadband issues in their area.

The Coverage Checker does ask for postcode and mobile device.

Thanks 🙂

Leanne.

Re: EE Network Status Checker is not Applicable to Broadband

bristolashley91 — Wed, 03 Feb 2021 09:54:47 GMT

i think this will need be design there nothing on ee website to check the broadband issue or check... i know sky-virgin media- plusnet does got this...

i also i am moving out soon so i would like to see it not keep calling EE customers services to check the broadband status checker......