topic Re: Our local experts are now just a click or call away in Archived Posts

Our local experts are now just a click or call away

Leanne_T — Mon, 15 Jun 2020 12:53:51 GMT

Some of our stores may be closed, but our local experts are still here for you.

We've adapted our services so you can still get the help you need, whether it's via bookable appointment, webchat or our superfast delivery service. We can even help set-up your device remotely.

In store is now on the phone

Some of our in-store staff are now able to answer your questions on the phone, expertly dealing with things you'd usually have gone in-store for. You can now book an appointment online and someone from your local store will call at an arranged time.

Our staff can help with;

questions related to Covid-19

payment and billing queries

tech and app support specific

advice on price plans and bundles

Unfortunately, our staff can't process purchases (like upgrades), or answer specific account queries (like cancellations or replacement SIMs).

Check if your local store has phone appointments available and book today >

Superfast no-contact deliveries with expert remote set-up

We've also adapted our Enjoy service to respect social distancing rules. It's the same superfast delivery, now with remote expert set-up over the phone.

You pick a day and time that suits you - then our experts will let you know when they're on their way and will drop your new device outside your door. If you're upgrading, you could get your new device the same day you order it.

Once you've got your new device, our expert will talk you through:

Setting it up so you're ready to go straight away

helping with transferring personal data from your old phone

explaining new features and giving tailored guidance

You can find out more about Enjoy delivery on the EE Help pages or take a look at the video below.

Re: Our local experts are now just a click or call away

Michael2112 — Tue, 05 May 2020 21:55:30 GMT

Hi - if you want help just provide your details and request a call back at a time you choose.

https://appointment.ee.co.uk/callback

The staff can help about mobile payments and billing or support with your device, apps and plan.

Re: Our local experts are now just a click or call away

Jasmine9 — Wed, 13 May 2020 07:41:41 GMT

I woke up this morning to see I have “no service” on my mobile. I can’t call 150 as I have no service and I don’t have a landline. I checked for issues in my area - there are none. I’ve started my phone a couple of times. I can get in WiFi. Any ideas how I can sort this out pls as I have some anxiety about my parents not being able to contact me.

The only thing that comes to mind is that I called EE yesterday to request a smaller SIM as I want to get a different phone (I haven’t got that phone yet) . Has my existing SIM been already deactivated? I hope not 😕

Re: Our local experts are now just a click or call away

bristolian — Wed, 13 May 2020 09:06:00 GMT

Hi @Jasmine9

Your SIM is certainly a possibility, but depending what model of phone you have now, you could try connecting to WiFi calling ?

It won't help if the SIM is the problem, but if you have a coverage fault in your area and your SIM is fine - this should solve it.

Re: Our local experts are now just a click or call away

Jwolfie19 — Thu, 14 May 2020 09:22:54 GMT

hi could I speak to someone about my bill please

Re: Our local experts are now just a click or call away

James_B — Thu, 14 May 2020 11:49:40 GMT

Hi @Jwolfie19,

Welcome to the EE Community. 🙂

You can book a telephone appointment with your local store at ee.co.uk/store-finder or see our get in touch page for help with contacting Customer Care directly.

Thanks

James

Re: Our local experts are now just a click or call away

Sufyaan1 — Sat, 16 May 2020 19:46:26 GMT

Hi my i phones voicemail is not working for some reason? Everytime i click it it beeps 3 times and turns off i need help?

Re: Our local experts are now just a click or call away

Melbnewzealand — Thu, 28 May 2020 02:51:40 GMT

Hi There.

Due to Covid19 I had to move back to New Zealand. I brought a Samsung S10 from a FB marketplace and it is locked to EE. I asked EE to cancel my contract and to please unlock my phone for a fee...3 months later I still cannot use my phone with a local sim card and they won't unlock it untill I pay my overdue 3 month bill which I asked to cancel. I am not in a financially suitable position as I've lost my job in London. And had to move countries. Please please help EE ...

Re: Our local experts are now just a click or call away

Christopher_G — Thu, 28 May 2020 07:00:41 GMT

Hi @Melbnewzealand

How did you request to cancel your contract? Did you ask for the number to be cancelled completely or did you request to stay on pay as you go?

How did you request to cancel?

Is the contract cancelled yet? Is the EE SIM still active?

Chris

Re: Our local experts are now just a click or call away

Leonhewitt — Thu, 04 Jun 2020 09:27:45 GMT

Hi. How do I set up my voicemail without calling in to 150?

many thanks

Re: Our local experts are now just a click or call away

Jon_K — Thu, 04 Jun 2020 11:40:26 GMT

Hi @Leonhewitt.

Welcome to the community.

To set up your voicemail, you need to text VM ON to 150 🙂

Jon

Re: Our local experts are now just a click or call away

ChrisLloyd — Wed, 10 Jun 2020 06:50:24 GMT

Hi I know this has been discontinued sinve 2018 but I have been trying to get an Ee 4gee action cam, viewfinder watch usb pogo cable for a few years now. I bought the action cam and watch from ebay but it never had a watch pogo cable. I have looked everywhere online but nowhere has them. I really want to use the watch but have not been able to as I cannot charge it up. This is my last resort contacting yourself because I don't want to bother you about it. If there is some way or some workaround I could use to charge the watch I would be extremely grateful. I don't know if somewhere you may have a compatible cable as I cannot find them anywhere online. I really don't want the watch to go to waste as I haven't even tried it yet. I use the cam on a daily basis for ppe in my workplace as a security officer and the watch would be so useful. I really hope someone can help me with this. I really rate your product but I feel I am restricted as I cannot use it to its full potential.

Please forward this on to the relevant person

Kindest regards

Mr xxxxxxxxxxx xxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

Re: Our local experts are now just a click or call away

James_B — Wed, 10 Jun 2020 08:16:40 GMT

Hi @ChrisLloyd,

Welcome to the EE Community. 🙂

Sorry, we no longer stock any accessories for the Action Cam.

James

Re: Our local experts are now just a click or call away

Chrisc45 — Thu, 28 Jan 2021 02:57:48 GMT

Hi there I took a contract out for my partner at the time and myself . Now that we have been split up for a few

weeks he is refusing to give the phone back and the sim Card. I can’t afford to pay for his contract also as I would have to pay nearly £200 a month , I don’t work , I am disabled, just came out of nasty stroke abs pneumonia the same time . I can pay my side of the contract not a problem but I cannot afford to pay his contract. Would it be possible to cancel that number he has and forward that number and contract on to him?

Many Thanks

Christine

Re: Our local experts are now just a click or call away

Katie_B — Thu, 28 Jan 2021 07:33:23 GMT

Good Morning @Chrisc45.

Welcome to the EE Community.

I am so sorry to hear this is happening and I hope you get to feeling better soon.

A contract can't be stopped or placed under someone else name without them agreeing to this, if they do agree to this a change of ownership can be completed.

I would recommend giving us a call and speaking with our customer care team who can provide you with more information and support which can be offered.

Katie 🙂