topic Re: We're starting to safely re-open our stores in Archived Posts

We're starting to safely re-open our stores

Katie_B — Tue, 16 Jun 2020 10:03:54 GMT

We’re starting to re-open our stores, and to keep you and our teams safe we’re doing things a little bit differently.

Following government guidance we’ve introduced some new measures in store.

As part of this we’ll be restricting the number of customers in-store at one time. You can avoid having to queue by booking an appointment online. Customers with an appointment need to arrive promptly.

We’re also adding distance reminders to the floor and using screens to separate customers from our advisors.

What else to expect in our stores

We’re offering hand sanitiser stations in every store and giving customers a single-use stylus for signing contracts on a tablet.

We’ll clean your device before and after handling it. Demo equipment has been removed from the shop floor, it will be available on request and thoroughly sanitised.

We’ll clean all surfaces including screens, tables and chairs after each customer. And every store will undergo a full clean each day.

All stores will move to card payments only, no cash will be exchanged on the premises.

Booking a telephone appointment

If you’re not ready to visit our stores yet, you can still schedule a callback with one of our experts at a convenient time.

Our advisers can offer a wide range of services over the phone. Such as:

Mobile billing and payment queries.

General help and support on tech or apps and mobile device support.

Changing a price plan or adding a bundle.

Online help a support.

Unfortunately, we can’t take payments over the phone or offer the full range of services we can in-store. This means we can't process upgrades or new sales over the phone with our stores.

You can find out more about the different support we can offer customers, and book a telephone callback or in-store appointment on our website.

Re: We're starting to safely re-open our stores

CalamityJane — Sun, 21 Jun 2020 07:33:41 GMT

Hi Katie! It's @CalamityJane

It's SO nice to see/hear that stores are re-opening - > complete with ways to "stay safe & well." Excellent work EE!

For Me, the Telephone Appointment offering was even more exciting! I'm always looking for ways to "do more in less time" --> so, I decided to set up a phone appointment (and could keep working away) on my computer in the background.

The Good News: VERY easy to set up an appointment, on a Day & at a time it would be convenient! Excellent Work AGAIN EE!!

The Not So Good News (a.k.a. The BAD News): There was a "glitch" so appointment didn't work out as planned, and I still need to decided "What Plan & Phone I should choose GO FORWARD, based on a business I'm implementing.

Would you please contact me by Private Message so I can provide more details about my Telephone Visit Experience?

Thanks Katie --> HAPPY FATHER'S DAY! to you and everyone else in the ee Community! :🇬🇧 👨‍👩‍👦👩‍👩‍👦👨‍👦‍👦🇺🇸🤠🌈🏁💟

Re: We're starting to safely re-open our stores

Katie_B — Sun, 21 Jun 2020 10:07:21 GMT

Good Morning @CalamityJane.

I hope you're having a lovely weekend.

It's fantastic to hear you benefited from the appointment, I have sent you a private message so you can provide more details.

Katie 🙂

Re: We're starting to safely re-open our stores

Clevons — Tue, 30 Jun 2020 08:49:35 GMT

Good morning,

can someone assist in reaching a representative. I have been for weeks setting appointments and no one has call nor reply

Re: We're starting to safely re-open our stores

Katie_B — Tue, 30 Jun 2020 10:32:53 GMT

Hello @Clevons.

Welcome to the EE Community.

How can we help?

What is it your looking to speak to a representative about?

Speak soon,

Katie 🙂