topic Ee account accessibility in EE app and website

Ee account accessibility

Dsracing — Fri, 23 Oct 2026 01:48:21 GMT

EE, are you ever going to fix it so us, the PAYING customer can access our account???? surely we should be entitled for compensation for the months that this has been going on, and don’t give me suggestions to try so that it works and make out that you know nothing about this problem, it’s a bloody disgrace, i would leave EE if I could see when my contract ends but I can’t!!!!!

Re: Ee account accessibility

Rach_H — Fri, 23 Oct 2026 10:09:36 GMT

Hi @Dsracing,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your account, however we do not have account access here on the Community, so we aren't able to look into the issues you're experiencing. I'd recommend reaching out to our team, so they can look into what has happened, and raise an incident, if this hasn't already been done, and work to resolve your complaint.

Rach

Re: Ee account accessibility

JimM11 — Fri, 23 Oct 2026 18:49:50 GMT

@Dsracing As the paying customer, do you not know when the contract started for yourself? You can leave EE at anytime, just give notice or move to another supplier what ever is the best way for you to do that, EE will supply you any ETF once they draw up your final bill.