3DSecure payment could not load on EE website

MEg104 — Thu, 22 Oct 2026 19:28:39 GMT

Hi.
I have had this problem since starting my EE account 1 month ago. 3DSecure payment refuses to load when i tried to pay with my credit card, but works on my debit card. Both card are from the same country (not UK), both are Visa, just different bank. the 3DSecure for the debit card also work when i have blocker on, so i don't think that's the issue. I wanted to email EE directly but they don't seems to put that information in their contacts, and the filling complaint option don't have sections relating to website problem (or i just couldn't find it) so i decided to post here.

Also please don't tell me to just add my card detail in the EE app either. I'd rather going out of my way to top up through the wed since i'm not a fan of services saving my card info. In fact I think EE should have a 1 time payment / anonymous top up options in their app.

I'll probably be moving to a different service if this is not resolved.

Re: 3DSecure payment could not load on EE website

Rach_H — Fri, 23 Oct 2026 09:23:33 GMT

Hi @MEg104,

Welcome to the Community!

I'm sorry to hear about thr trouble you're having with making a payment. Is this still happening if you clear your cookies and cache?

Rach

topic 3DSecure payment could not load on EE website in EE app and website

3DSecure payment could not load on EE website

Re: 3DSecure payment could not load on EE website