https://community.ee.co.uk/t5/EE-app-and-website/Re-Can-t-Login/m-p/1646060#M71528 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5068727">@Tryva</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>It is worth trying to uninstall and reinstall the app to see if that gets you any further.&nbsp;</P> <P>I'd also recommend seeing if you can login through the EE website to view the account. This will show if it is just something with the app, or your account in general.</P> <P>If you still see the same thing, please give our <A href="https://ee.co.uk/help/contact-ee" target="_blank">tech guides a call</A> and they can look into this further for you.</P> <P>Michael</P> Thu, 15 Oct 2026 11:44:13 GMT Michael_D 2026-10-15T11:44:13Z https://community.ee.co.uk/t5/EE-app-and-website/Re-Can-t-Login/m-p/1646015#M71526 <UL><LI>When I try to login on the app, , it takes me to Chrome website and asks me to scan a code. These never work. Then, when they send codes to my email address, it keeps saying they're incorrect when they're not. How am I meant to get access to my account with this ridiculous nonsense?</LI></UL> Thu, 15 Oct 2026 09:22:22 GMT https://community.ee.co.uk/t5/EE-app-and-website/Re-Can-t-Login/m-p/1646015#M71526 Tryva 2026-10-15T09:22:22Z https://community.ee.co.uk/t5/EE-app-and-website/Re-Can-t-Login/m-p/1646060#M71528 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5068727">@Tryva</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>It is worth trying to uninstall and reinstall the app to see if that gets you any further.&nbsp;</P> <P>I'd also recommend seeing if you can login through the EE website to view the account. This will show if it is just something with the app, or your account in general.</P> <P>If you still see the same thing, please give our <A href="https://ee.co.uk/help/contact-ee" target="_blank">tech guides a call</A> and they can look into this further for you.</P> <P>Michael</P> Thu, 15 Oct 2026 11:44:13 GMT https://community.ee.co.uk/t5/EE-app-and-website/Re-Can-t-Login/m-p/1646060#M71528 Michael_D 2026-10-15T11:44:13Z