topic Re: Link mobile to online account in EE app and website

Link mobile to online account

Ben1009 — Mon, 12 Oct 2026 08:18:07 GMT

I can't link my mobile to my online account as the authentication process wants to send a code to my temporary EE number that was allocated before acceptance of my ported number.

Re: Link mobile to online account

Northerner — Mon, 12 Oct 2026 09:33:22 GMT

Hi @Ben1009

Wait until your number is ported.

Thanks

Re: Link mobile to online account

Ben1009 — Mon, 12 Oct 2026 10:20:49 GMT

My number ported three days ago and is up and running. When I try and log in to my online account, it asks me to enter my temporary EE number to text a code to.

Re: Link mobile to online account

Ritu_D — Mon, 12 Oct 2026 11:32:15 GMT

Hi @Ben1009,

If your number port has already completed but your online account is still trying to send security codes to the temporary EE number, it sounds like the account details haven't fully updated following the port.

I'd recommend Contacting our customer service team so they can check the account for you.

Let us know how you get on.

Thanks

Ritu