topic Struggling to set up app in EE app and website

Struggling to set up app

geordiewelsh — Sun, 11 Oct 2026 08:54:13 GMT

Hi.

Have had an account for 2 years but never been able to set up the app. I have no emails with the account number on, so contacted ee this morning and have been given the account number. However, it is not recognised by the app as being a valid account number. Help!

Re: Struggling to set up app

XRaySpeX — Sun, 11 Oct 2026 11:06:12 GMT

Is this for Broadband? If so, does the a/c no. you were given start with 'GB'?

Re: Struggling to set up app

Schockwave — Sun, 11 Oct 2026 11:06:29 GMT

Hello @geordiewelsh ,

Welcome to the community,

I would suggest speaking to billing or accounts, as they can take a look for you, just ring 150 on your mobile and press option 2, will get you through to someone.