topic Re: Notification problem my wife gets this Notification EE is active you are helping in EE app and website

Notification problem my wife gets this Notification EE is active you are helping

Blakes747 — Wed, 16 Apr 2025 14:35:18 GMT

My wife gets this annoying notification EE is active you are helping us improve your network ee may log but can't stop it recurring how can she stop it

Re: Notification problem my wife gets this Notification EE is active you are helping

XRaySpeX — Wed, 16 Apr 2025 15:34:54 GMT

@Blakes747 : Where is she getting this notification? What products or services does she have with EE?

Re: Notification problem my wife gets this Notification EE is active you are helping

Matt_124 — Wed, 16 Apr 2025 16:50:45 GMT

Hi @Blakes747

It can be switched off in the EE App under Profile in the top right and then Settings > App Settings > Device Permissions > Share device location, and setting this to the off position.

The description given for the feature is "Help us find and fix any issues affecting our network".

It would have been one of the permissions asked for when setting up the app.

Re: Notification problem my wife gets this Notification EE is active you are helping

JLW79 — Thu, 08 Oct 2026 19:43:32 GMT

Hi, I'm getting the same notification stating EE may log when a call drops. I'm concerned, can you confirm non of my calls at all are recorded or monitored please.

Re: Notification problem my wife gets this Notification EE is active you are helping

Chris_B — Fri, 09 Oct 2026 08:03:23 GMT

@JLW79 your calls are not recorded as that will be a breach of your privacy, What can be logged is the time you are using the network.

Re: Notification problem my wife gets this Notification EE is active you are helping

Michael_D — Fri, 09 Oct 2026 08:06:04 GMT

Hi @JLW79

Thanks for coming to the community.

We don't have any information on the content of your calls, and they are not recorded or monitored.

The notifications you have received are purely for the network performance of the call so we can see if there are patterns to any network problems and lead to longer term improvement.

If you did want to turn this off, you can follow the steps in the post by @Matt_124 above.

Michael