topic Switch from physical sim to esim in EE app and website https://community.ee.co.uk/t5/EE-app-and-website/Switch-from-physical-sim-to-esim/m-p/1643716#M71371 <P>Hi</P><P>I switched from physical sim to esim a couple of months ago but when I login my account, it always shows "sorry you go". How can I login my ee account to check my monthly bill with document?</P><P>Moreover, I am EE broadband customer too but I can't merge my EE phone account and broadband account( I registered with two different email). I can see my broadband account only so how can I merge it?</P><P>Thanks so much</P><P>Wayne</P> Fri, 02 Oct 2026 15:53:37 GMT Wayne-CC 2026-10-02T15:53:37Z Switch from physical sim to esim https://community.ee.co.uk/t5/EE-app-and-website/Switch-from-physical-sim-to-esim/m-p/1643716#M71371 <P>Hi</P><P>I switched from physical sim to esim a couple of months ago but when I login my account, it always shows "sorry you go". How can I login my ee account to check my monthly bill with document?</P><P>Moreover, I am EE broadband customer too but I can't merge my EE phone account and broadband account( I registered with two different email). I can see my broadband account only so how can I merge it?</P><P>Thanks so much</P><P>Wayne</P> Fri, 02 Oct 2026 15:53:37 GMT https://community.ee.co.uk/t5/EE-app-and-website/Switch-from-physical-sim-to-esim/m-p/1643716#M71371 Wayne-CC 2026-10-02T15:53:37Z Re: Switch from physical sim to esim https://community.ee.co.uk/t5/EE-app-and-website/Switch-from-physical-sim-to-esim/m-p/1643751#M71372 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5062372">@Wayne-CC</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>I'm sorry to hear that you're seeing this message when you log in, and I can understand it must be frustrating to not be able to manage your account.</P> <P>I'd recommend <A href="https://ee.co.uk/help/contact-ee" target="_blank">reaching out to our team</A>, and they will be able to take a look into this, and ensure your account is set up correctly moving forward.</P> <P>Rach</P> Fri, 02 Oct 2026 17:51:55 GMT https://community.ee.co.uk/t5/EE-app-and-website/Switch-from-physical-sim-to-esim/m-p/1643751#M71372 Rach_H 2026-10-02T17:51:55Z