topic What happen to my acount in EE app and website

What happen to my acount

Saicharanbosani — Tue, 29 Sep 2026 21:28:22 GMT

Re: What happen to my acount

Christopher_G — Wed, 30 Sep 2026 07:36:48 GMT

Welcome to the community.

If you had some issues logging in last night, it's likely due to some essential maintenance work. If you try again this morning, you should be able to log in OK.

Let us know if it's working please.

Chris

Re: What happen to my acount

Saicharanbosani — Wed, 30 Sep 2026 12:58:10 GMT

I recently book on iphone 18 pro max but they said this time they not provided to me its ok but what about my refund amount I will pay on 24 September still I didn't get my refund

Re: What happen to my acount

Christopher_G — Wed, 30 Sep 2026 13:50:00 GMT

I'm sorry to hear that, @Saicharanbosani

If your order was cancelled, any card payment will be refunded back to the original payment method within 14 days.

Chris