topic About how to reconnect the devices in EE app and website

About how to reconnect the devices

24Mohamadi — Mon, 21 Sep 2026 00:35:40 GMT

I need to connect some my devices , because I earlier paused them , but now the app is improved and I don’t where to find the devices which are saved previously

Re: About how to reconnect the devices

Michael_D — Mon, 21 Sep 2026 09:01:26 GMT

Hi @24Mohamadi

Thanks for coming to the community.

If there was maintenance taking place on the app overnight, you'd only be able to resume the connection to the paused devices until it is up and running again.

You can do this by going to Manage then Broadband and select the groups or devices that were paused.

Michael

Re: About how to reconnect the devices

Remix2337 — Wed, 30 Sep 2026 01:21:48 GMT

This shouldn’t be a app only feature… and it’s been that way for years you guys have to change it as it hurts your customers