topic Re: App Login Fault in EE app and website

App Login Fault

Simonbyrne2010 — Tue, 01 Sep 2026 07:59:14 GMT

I just recently setup my EE broadband and I can't login to the app. I can log in on the website, but when I try to login via the app, the page loads and takes me back to the login page. Redownloaded twice and still issue remains, also cleared cache and data and no change.

Re: App Login Fault

Debbie_G — Tue, 01 Sep 2026 10:17:35 GMT

Hi @Simonbyrne2010.

Welcome to the community.

Sorry to hear you're having trouble logging in on the app.

Just to check, do you receive any error messages before being returned to the login screen, or does it take you straight back to the sign-in page?

As you're able to access your account online and you've already tried reinstalling the app and clearing the cache and data, if the issue continues, I'd recommend getting in touch with our customer support team so they can investigate this further.

Debbie

Re: App Login Fault

Simonbyrne2010 — Tue, 01 Sep 2026 10:21:59 GMT

Hi Debbie

Thank you 🙂

No error messages, just what seems to be the app resetting back to the login page. Will contact them.now and try and see if they can resolve it 🙂

Re: App Login Fault

Legoaddict54 — Fri, 18 Sep 2026 18:18:27 GMT

Having trouble signing into app,

i have deleted the app and reinstalled on my phone and also updated it on my wifes and have the same issues

then goes to rotating ball screen and then nothing else.

2 x mobiles same issues

Re: App Login Fault

Alex_H — Sat, 19 Sep 2026 07:24:28 GMT

Hi @Legoaddict54,

Welcome to the EE Community

Are you able to get signed in to the EE website or are you unable to login to both that and the app? The issue happening on the account across both phones does suggest the issue may be account based, it would be best to get in touch with our technical team so they can get this investigated for you.

Alex