Account Issue

Ev02 — Fri, 18 Sep 2026 19:57:07 GMT

I have been having an issue accessing my EE account for months now.

The issue is that whenever I try to login I get an error letting me know that there is something wrong and to try again later.

After contacting support on multiple occasions I have been told that my account has been set up wrong and that is why I keep getting an error and that the tech team will need to reset/do something to my account to make it work. Unfortunately, no action had been taken and I don’t think it was logged on EE’s side as everyone I tried to contact support they keep telling me they will look into it.

They have tried switching the account to a different email on multiple occasions, changing passwords and etc and nothing has worked.

Did anyone have a similar issue and how did it get fixed? It slightly frustrating as I would love to be able to view my account info on the app or on browser but all I have access to is using text messages to see my phone bill.

Re: Account Issue

Chris_B — Fri, 18 Sep 2026 21:22:32 GMT

@Ev02 just ask customer support to reset your online account. They can do this for you while you’re on the phone to them.

Have you ever been able to access it ?

topic Account Issue in EE app and website

Account Issue

Re: Account Issue