Name change issue / linked email address

Sophall — Wed, 16 Sep 2026 17:57:05 GMT

I’ve just done a name change request on my EE account. The account was originally in my mum’s name because I set it up when I was under 18 several years ago.

The account was already using my email address and all my details, including my card/payment details. During the name change process, the guide asked me to confirm my details including an email address. I said it would be the same email address already on the old account and I was told that was fine.

The old account is now showing as closed, but I can’t create/register the new account because EE says my email address is already linked to an account.

Has anyone experienced this before and is there a way to get the email address released from the old account so I can use it on the new one? Thanks

topic Name change issue / linked email address in EE app and website

Name change issue / linked email address