topic Re: Nintendo switch 2 in EE app and website

Nintendo switch 2

MarkC91 — Mon, 14 Sep 2026 18:47:38 GMT

I’m trying to add the Nintendo Switch 2 to my basket. It’s £405 but there seems to be an issue with adding it to my basket. I’ve tried the online chat and called on 150 and it appears to be a glitch which won’t allow me to add it. The call handler tried to add it themselves but it won’t let them. Can you get this fixed please?

I haven’t got any in my basket but I keep getting this error in the picture attached. The console is in stock as well.

Re: Nintendo switch 2

Moffman — Mon, 14 Sep 2026 22:12:18 GMT

I have exactly the same problem. Tried reseting cookies, different browser and devices but no difference. i can order other products but there appears to be a glitch associated with the switch 2. Spoke to customer services advisor and they had the same issue. EE please escalate this, people are trying to give you money after all!

Re: Nintendo switch 2

Alex_H — Tue, 15 Sep 2026 09:07:29 GMT

Hi @MarkC91 & @Moffman,

Welcome to the EE Community

Thanks for bringing this to our attention, I have reported this to our team to take a look into the issue to find out what is going on.

Alex

Re: Nintendo switch 2

Alex_H — Tue, 15 Sep 2026 09:59:45 GMT

@MarkC91 & @Moffman The issue should now be sorted and you should be able to add it to your basket and checkout now. Thanks for bringing it to our attention.

Alex

Re: Nintendo switch 2

Joehelsing — Tue, 15 Sep 2026 11:59:22 GMT

Hi Alex, this also appears to be a problem with the Xbox Series X Black Console as well.

Please can you help?

Re: Nintendo switch 2

Alex_H — Tue, 15 Sep 2026 15:31:30 GMT

Hi @Joehelsing,

Welcome to the EE Community

I had our team check that one and due to stock the Xbox is not available for order at the moment hence the error and the website will be updated to show as not available to order.

Alex