topic Re: Verfified ID in EE app and website

Verfified ID

Lucas1712 — Wed, 02 Sep 2026 14:51:01 GMT

Hello, do anyone know how i can solve it ? I tried everything

Re: Verfified ID

Northerner — Wed, 02 Sep 2026 15:01:17 GMT

There is no account access on these forums.

Not sure what you want us to say becase it worked for me so I can only assume you're not following the process correctly and as a result your identity cannot be verified.

Try again later as suggested.

Thanks

Re: Verfified ID

Debbie_G — Wed, 02 Sep 2026 17:06:21 GMT

Hi @Lucas1712.

Thanks for coming to the community.

Sorry to hear you're having trouble verifying your ID.

You can find more information on our Verified ID Help page, which explains the verification process and what to do if you're having difficulties completing it.

If you're still unable to verify your ID after following the guidance, please get in touch with our customer support team, who'll be able to advise further.

Debbie

Re: Verfified ID

Janiceghahrema — Fri, 11 Sep 2026 11:58:18 GMT

You’re definitely not the only one! It’s not just the EE app — the whole EE experience seems to be going downhill. I actually cancelled my family plan with them today because when I tried to log into the app, it told me my billing details didn’t match. How does that even happen when I’m the actual account holder and have been paying the bills for 4 SIMs and phones for over 2 years?

The app is constantly failing to show devices, linking accounts doesn’t work, and trying to get through to an actual human feels impossible. For a company like EE, this is honestly pathetic service. They’ve clearly upgraded the app without properly fixing the basics, and it’s making something that should be simple unnecessarily stressful. Absolutely terrible customer experience.