topic Not able to manage devices via the app or make international calls in EE app and website

Not able to manage devices via the app or make international calls

MissPinkie — Fri, 11 Sep 2026 11:25:32 GMT

Is it just me or is there a major issue with EE's mobile app? All my data (devices etc) are not showing. I try and link a device and it fails! This is not great for managing my business !! Trying to get through to speak to a human is impossible!

I'm seriously considering moving to another provider

Re: Not able to manage devices via the app or make international calls

Janiceghahrema — Fri, 11 Sep 2026 11:41:51 GMT

You’re definitely not the only one! It’s not just the EE app — the whole EE experience seems to be going downhill. I actually cancelled my family plan with them today because when I tried to log into the app, it told me my billing details didn’t match. How does that even happen when I’m the actual account holder and have been paying the bills for 4 SIMs and phones for over 2 years?

The app is constantly failing to show devices, linking accounts doesn’t work, and trying to get through to an actual human feels impossible. For a company like EE, this is honestly pathetic service. They’ve clearly upgraded the app without properly fixing the basics, and it’s making something that should be simple unnecessarily stressful. Absolutely terrible customer experience.

Re: Not able to manage devices via the app or make international calls

XRaySpeX — Fri, 11 Sep 2026 11:51:16 GMT

Re: International Calls: Are you on PAYG? If so, do you have enough credit to pay for making International Calls from UK?

Re: Not able to manage devices via the app or make international calls

Ali_A — Fri, 11 Sep 2026 14:23:31 GMT

Hi @MissPinkie

Sorry to hear you're experiencing an issue viewing your details on the EE app.

Please give our customer service team a call where a guide will be able to check your online account and manually link the service for you.

In the mean time, it may be worth turning your device off for a minute and back on.

Ali