topic ! in EE app and website

!

Shell83 — Tue, 08 Sep 2026 00:43:05 GMT

You need to improve your service! It’s terrible! And I will not pay another penny towards your WiFi that you are not providing to me! As you are not providing me nothing! It hasn’t worked properly in the last year! I always put off calling you as my job is so stressful! And when I come home it’s always late at night! I want to take this further as I’m very disappointed. I want you to go back in my history and see how many times I put on my hotspot on and how bad your service is! I will not rest until I get some answers

Re: !

Shell83 — Tue, 08 Sep 2026 00:31:54 GMT

Yes it has! I haven’t even used my WiFi! It works better when it’s not on! And I have to put on my hotspot on just to be able to watch something on the TV! Yet I’m paying 41 pounds a month!!!! For what???? EE you are **bleep** and I want a refund and an explanation or I will take this this further! Everyone is complaining on this forum so I’m going to cancel the direct debit until I get an explanation!!!!

Re: !

Peter_W — Tue, 08 Sep 2026 08:48:07 GMT

Welcome to the Community, @Shell83

It's disappointing to hear that you've had so much trouble with your WiFi over the last year or so, too.

As a first port of call, I would definitely recommend using our fault checker by sending a text with HELP to 66033.

This will guide you through some steps to try at your end and run a check on your line to see if we're aware of any faults.

From there, if needs be we can help you arrange an engineer appointment or call back from our team.

Alternatively, you can find details of the other ways to reach out to us here:

ee.co.uk/help/contact-ee/technical-support/broadband-landline

Peter