topic Your final bill in EE app and website

Your final bill

WesTerallo — Tue, 18 Aug 2026 18:56:02 GMT

I’ve signed back up to EE mobile, and my EE app and website account is still not connected to my new mobile SIM card I received 3-4 weeks ago and been using EE 5G for over 2 weeks now. Also I’ve paid my first bill recently. Why is there a bug? can someone tell me how to fix it please. As I’m keen to buy TNT sports as it cheaper via EE compare to purchase on HBO max. Thanks.

Re: Your final bill

Schockwave — Tue, 18 Aug 2026 19:27:01 GMT

Hello @WesTerallo ,

Welcome to the community,

You will have to speak to customer service to make sure that your old account is removed and then you should be able to then sign in afresh, or get them to refresh your account.

Re: Your final bill

WesTerallo — Tue, 18 Aug 2026 19:30:20 GMT

Thanks. I’ll do just that when I get a moment.

Re: Your final bill

Schockwave — Tue, 18 Aug 2026 19:31:52 GMT

@WesTerallo , you are welcome, glad to be of help, hopefully you will get this resolved.