topic Re: Account info missing in EE app and website

Account info missing

Melbury1 — Sat, 15 Aug 2026 06:50:46 GMT

When I checked app yesterday I noticed that there were no details of my broadband or TV. Missing when I log into browser. The only service showing is my SIM.

I spent ages spray with a guide . All good at his end. Reset everything and told it might take 12 hours. Still mit this morning

Re: Account info missing

Debbie_G — Sat, 15 Aug 2026 09:27:02 GMT

Hi @Melbury1.

Thanks for coming to the EE community.

Sorry to hear your broadband and TV services are still not showing in your EE app or online account after the steps you've already taken.

As you're still having trouble with this, please get back in touch with our technical team so they can look into this further and, if needed, escalate it for further investigation.

Debbie

Re: Account info missing

Melbury1 — Sat, 15 Aug 2026 09:51:22 GMT

Problem still exists. I'm awaiting a call back.

Thanks

Re: Account info missing

Chris_S — Sat, 15 Aug 2026 12:47:17 GMT

Thanks for letting us know @Melbury1,

I'm glad to hear that you're getting a call back.

Please keep us updated on how you get on.

Chris S

Re: Account info missing

Melbury1 — Mon, 17 Aug 2026 06:30:38 GMT

The guide couldn't fix it or solve it and has passed it onto the tech team. 72 hour turn around

Re: Account info missing

Christopher_G — Mon, 17 Aug 2026 09:09:47 GMT

Thanks for letting us know, @Melbury1

Please keep us updated with what happens. Hopefully, it's sorted soon for you.

Chris