topic Linking Devices error. in EE app and website

Linking Devices error.

GoldyDaz — Fri, 14 Aug 2026 10:03:35 GMT

I am having the same problem as are many hundreds of customers who have not got to this community, and having read the replies they got there and the replies on here it seems no fixes are happening and everyone gets the generic "I understand how frustrating this must be" answer from what appears to be an AI system. Can anyone come to a fix soon please? Without being able to link phones how can anyone view bills or contracts or download the pdf?

Re: Linking Devices error.

Leanne_T — Fri, 14 Aug 2026 12:27:56 GMT

Hi @GoldyDaz

Thanks for coming here 🙂

The Community Support Team have no account access to get this looked into or provide an update for the issue you are having with linking the device.

If you get in touch with our tech guides, they are the best people to report this to, If you have already, reported this, our guides can check for any updates.

Leanne.