EE Online Shop for E-SIM doesn’t work

Sadtourist — Thu, 06 Aug 2026 16:54:27 GMT

Hi,

I want to buy an UK E-SIM for travellers, since I’m going to visit London next week and I read that the company is reviewed as the most realiable one.
It’s being a frustrating experience, because - with different browsers and devices - the website doesn’t make me complete the order. I’m not able to use the app too, because it asks for a UK phone number and I don’t have one.

As a foreign buyer at the moment it is a terrible customer experience, any suggestions about how to solve the problem? Is it common to have site / website problem for the company and could i have any difficult when I’m being in the UK?

Re: EE Online Shop for E-SIM doesn’t work

Alex_H — Fri, 07 Aug 2026 08:56:41 GMT

Hi @Sadtourist,

Welcome to the EE Community

I have just ran a check through our Travel SIM checkout and it seemed to work ok on my connection in the UK at least, at what point is the issue happening during the process and what does happen?

Do you have any type of VPN in use and have you tried both WiFi and data connections to see if it allows you to complete checkout?

Alex

topic Re: EE Online Shop for E-SIM doesn’t work in EE app and website

EE Online Shop for E-SIM doesn’t work

Re: EE Online Shop for E-SIM doesn’t work