topic Re: Using EE app on mobile phone without PIN in EE app and website

Using EE app on mobile phone without PIN

BBSS — Tue, 04 Aug 2026 19:45:50 GMT

I cannot get past this step on my RE app without setting up a PIN. I am happy with my password which I can remember but I would not remember some random number. Is there anyway I can get round this? At the moment I cannot use the app because of this.

Re: Using EE app on mobile phone without PIN

Northerner — Tue, 04 Aug 2026 19:56:30 GMT

Hi @BBSS

Use your bank pin as it should be private.

Thanks

Re: Using EE app on mobile phone without PIN

BBSS — Tue, 04 Aug 2026 20:57:15 GMT

Not private enough. Each card has it's unique pin. At 80 that is quite
enough numbers to remember. Thanks for the suggestion, yhough

Re: Using EE app on mobile phone without PIN

Chris_S — Wed, 05 Aug 2026 07:31:05 GMT

Hi @BBSS

I can imagine it's frustrating when the app is asking you to set up a PIN.

Is there a 'Skip' option displayed just under the screen that's asking you to set up the PIN?

Chris S

Re: Using EE app on mobile phone without PIN

BBSS — Wed, 05 Aug 2026 09:59:15 GMT

Regrettably, no.

Re: Using EE app on mobile phone without PIN

Chris_S — Wed, 05 Aug 2026 12:37:02 GMT

Thanks for letting us know @BBSS.

If you set up a biometric verification option, such as face recognition or fingerprint recognition, your app shouldn't ask you to set up a PIN in future.

Chris S

Re: Using EE app on mobile phone without PIN

BBSS — Wed, 05 Aug 2026 13:23:15 GMT

I have fingerprint recognition and all my other apps are happy with that
but not EE.

Re: Using EE app on mobile phone without PIN

ee_user14 — Wed, 05 Aug 2026 16:08:02 GMT

What's stopping you from just choosing one of your existing bank PINs and using that? Just choose the card you use the most frequently, and thus whose PIN comes to mind the most prominently, and hey presto.

Re: Using EE app on mobile phone without PIN

BBSS — Wed, 05 Aug 2026 20:56:15 GMT

That is not secure and certainly wouldn't be recommended by your bank! I
don't want a pin. I have had a mobile phone for more man 35 years so have
probably had the app for as long as it's been available. Why now am I
asked for a PIN? No, not going to happen, I would sooner not use the app.

Re: Using EE app on mobile phone without PIN

Schockwave — Thu, 06 Aug 2026 10:37:49 GMT

@BBSS , you do not have to use the app, you can log-in via the website into your account, but the reason for using the pin, is to make sure that you are the one who is logging into your account via the app, it is for safety, as more and more scams and people’s devices are also stolen, so using Face ID or fingerprint is another way of logging in and also if you can set up a passkey, is another way of logging into your account, these are the safest way of logging into the account.

I have passkey for many loggings in now, no need for pin or password.

Re: Using EE app on mobile phone without PIN

BBSS — Thu, 06 Aug 2026 22:41:15 GMT

I do use the website rather than the app as it won't let me open it without
setting up this PIN. As you say, there are so many scams around that
surely fingerprint access is one of the safest.

In order to see my pension I was asked to set up another app to get a
passkey but I declined that, too, and have to use OTPC to my phone which I
am happy to do.

I don't think a PIN is all that secure especially as some people are using
the same one or particularly their bank PIN. My passwords are all unique
and have meaning to me in connection with the app. As they are not
connected to myself or family I think it very unlikely anyone would be able
to discover them.

No, I will forgo the use of their app and continue to use the website,
that is if I decide to stay with EE!