topic Re: WiFi controls not working iPhone 17 in EE app and website

WiFi controls not working iPhone 17

elleebee — Thu, 09 Oct 2025 12:51:13 GMT

Is anybody else finding the WiFi controls don’t work on the iPhone17? I go through the sets, click set up & then just get this screen. It’s so frustrating as we really need WiFi controls in our home & it doesn’t work on either phone!

Re: WiFi controls not working iPhone 17

Leanne_T — Thu, 09 Oct 2025 15:29:40 GMT

Hi there @elleebee

Thanks for coming to the community.

Can you try deleting and reinstalling the app from both phones and trying to access the WiFi controls again, once this has been reinstalled? If the same happens and you get a blank screen, please get in touch with our broadband tech guides and they can get the account looked into for you.

Leanne 🙂

Re: WiFi controls not working iPhone 17

Getoffthephone — Thu, 09 Oct 2025 22:50:13 GMT

Yes I can’t turn off my sons phone so annoying

Re: WiFi controls not working iPhone 17

Barrysugrue — Mon, 03 Aug 2026 14:13:14 GMT

i've tried that. the phone says its connected to wifi but it clearly isn't as nothing works

Re: WiFi controls not working iPhone 17

Alex_H — Mon, 03 Aug 2026 17:27:23 GMT

Hi @Barrysugrue,

Welcome to the EE Community

Do you get the same blank page as in the original screenshot when trying to access the Wi-Fi controls part of the app? Are you able to access the Wi-Fi controls part of your app on another device ok if you test it out?

Have you been in touch with our broadband technical team to run some checks?

Alex