topic Re: App issues still in EE app and website

App issues still

Calkoe12 — Sun, 02 Aug 2026 17:04:21 GMT

App won't let me control hub or extenders, ee absolutely useless and change the reason for this everything I call them, shambles of a company. So regretting switching over to them. Any advice welcome..tia

Re: App issues still

Leanne_T — Mon, 03 Aug 2026 08:25:49 GMT

Hi @Calkoe12

Thanks for coming to the community.

Do you get an error message in the app when trying to manage the hub and WiFi extenders?

Have you tried deleting and reinstalling the app?

Leanne.

Re: App issues still

Calkoe12 — Mon, 03 Aug 2026 10:28:41 GMT

I do get a error message, unable to connect. Tried deleting and installing
app, so meant phone calls and get told the order isn't complete. Ee can't
even see the hub.

Re: App issues still

Leanne_T — Mon, 03 Aug 2026 12:00:26 GMT

Hi @Calkoe12

Thanks for coming back to me.

To get this looked into, please get back in touch with our technical support guides and they can get see what is needed to help you get connected.

Leanne.