topic Re: Bill is too high again!! in EE app and website

Bill is too high again!!

AntRalph — Mon, 03 Aug 2026 03:30:23 GMT

I have a monthly direct debit of £40 and my partners is £49. This month EE have taken £139 direct debit for absolutely no reason . I can’t even contact them as the App and their website online are both down!! Absolute joke

Re: Bill is too high again!!

JimM11 — Mon, 03 Aug 2026 08:16:38 GMT

@AntRalph Nothing stops you from calling them 8am to 9pm when CS is available to talk to you.

Re: Bill is too high again!!

Chris_B — Mon, 03 Aug 2026 08:46:43 GMT

@AntRalph If EE does any account maintenance it’ll happen when it’s not going to cause problems for the majority of customers. And at 4:30am customers support isn’t open anyway so you’ll not get any support at that time. Customer support is 8am to 9pm Monday-Friday and 8am to 8pm Saturday-Sunday.
can you access your account now and look at the bill breakdown to see why it’s higher than you expected?