https://community.ee.co.uk/t5/EE-app-and-website/Stolen-phones/m-p/1632442#M70644 <P>2 stolen phones in Brazil don't have insurance will we have to buy out current contract before receiving new phones?</P> Mon, 03 Aug 2026 01:37:43 GMT Throopy 2026-08-03T01:37:43Z https://community.ee.co.uk/t5/EE-app-and-website/Stolen-phones/m-p/1632442#M70644 <P>2 stolen phones in Brazil don't have insurance will we have to buy out current contract before receiving new phones?</P> Mon, 03 Aug 2026 01:37:43 GMT https://community.ee.co.uk/t5/EE-app-and-website/Stolen-phones/m-p/1632442#M70644 Throopy 2026-08-03T01:37:43Z https://community.ee.co.uk/t5/EE-app-and-website/Stolen-phones/m-p/1632456#M70647 <P>Good morning, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5033508">@Throopy</a></SPAN>.</P> <P>Welcome to the Community, and I'm really sorry to hear about what you've been through whilst out in Brazil.</P> <P>If you were looking to take a new phone from us directly via contract, then you would have an early upgrade fee to pay if you're still in contract.</P> <P>You are welcome to use your EE SIM in any phone in the interim though, so you could use this in an old handset or purchase one separately if this option is easier.&nbsp;</P> <P>Just be aware if you've still got time remaining on the contract of the stolen handset, you would still be liable to continue paying this.</P> <P>Have you had a chance to <A href="https://ee.co.uk/mobile/international/roaming-contacting-us-from-abroad#:~:text=If%20you%20need%20to%20talk,rate%20for%20where%20you%20are.&amp;text=You%20can%20dial%20%2B44%207953,services%20while%20you%27re%20abroad." target="_blank">get in touch with our team</A> to report the handsets as stolen and place a suspension on the line?</P> <P>Peter&nbsp;</P> Mon, 03 Aug 2026 07:18:31 GMT https://community.ee.co.uk/t5/EE-app-and-website/Stolen-phones/m-p/1632456#M70647 Peter_W 2026-08-03T07:18:31Z