topic Re: EE App login issues in EE app and website

EE App login issues

reiki_dave — Wed, 29 Jul 2026 11:15:10 GMT

I have the EE app on my mobile phone. When I try to log in, I endure a blank scree and interminably slow EE logo. Then, I enter my username and password. EE sends me a one-time 6-digit code to enter. I enter it - blank screen, slow logo then - back to the login screen. 2nd try - exactly the same. 3rd try - still no better.

EE asks for reviews : I gave the above information and got told to contact the Helpdesk - which (according to the website) I can only do through the app.

Logging on the website works.

I'm only PAYG - was considering a monthly account but if the app is this defective and support so poor, I don't trust EE with a long-term contract.

Re: EE App login issues

Rach_H — Wed, 29 Jul 2026 16:57:34 GMT

Hi @reiki_dave,

Welcome to the Community!

It's disappointing to hear about the trouble you're havig logging in to manage your account, and I can understand your frustration. If you give our team a call then they will be able to look into why this is happening, and work to help you get this sorted.

Rach

Re: EE App login issues

SteveTu2 — Thu, 30 Jul 2026 07:26:10 GMT

This issue appears to manifest itself in slightly different ways.

https://community.ee.co.uk/t5/EE-app-and-website/EE-App-issues/td-p/1615603

Had a fair few people complaining of the same thing. I get a similar issue - a loop on login - but I see 'Object Moved To here' before it return to the ID screen.

And this looks similar:

https://community.ee.co.uk/t5/EE-app-and-website/Login-problems-eSIM/td-p/1631593

Again there seem to be different views on what the call centre knows or doesn't know. My experience has been that the call centre staff are unaware that this is a common issue and they insist on taking me through clearing the app data, deleting the app, reinstall the app and even rebooting the router (one even suggested resetting my router to factory defaults without any thought that it may have then deleted any custom settings that I'd made). Frustrating.

Others seem to get through to someone who says it's a known issue.

I have an issue number for my 'loop' issue - BUT - EE won't let me post it here for some reason. My issue has been since I joined EE from BT in May - so circa 2 months plus.

@Rach_H

SO EE can you post here a fault log number that people can use when calling your phone support to add their name to the list of customers affected?