https://community.ee.co.uk/t5/EE-app-and-website/I-want-to-buy-a-new-plan-but-there-s-always-can-t-load/m-p/1631166#M70554 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_5065.png" style="width: 1320px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/43367i09F93172CDF1C74C/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_5065.png" alt="IMG_5065.png" /></span></P><P><SPAN>I’m having an issue with my EE account. My mobile plan has disappeared from my account, and the app says it can’t load any information. Because of this, I can’t view or manage my plan, and it also won’t let me buy a new one. Could you please check whether my mobile number is still linked to my account and help restore my plan</SPAN></P> Mon, 27 Jul 2026 10:37:26 GMT Yanxi 2026-07-27T10:37:26Z https://community.ee.co.uk/t5/EE-app-and-website/I-want-to-buy-a-new-plan-but-there-s-always-can-t-load/m-p/1631166#M70554 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_5065.png" style="width: 1320px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/43367i09F93172CDF1C74C/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_5065.png" alt="IMG_5065.png" /></span></P><P><SPAN>I’m having an issue with my EE account. My mobile plan has disappeared from my account, and the app says it can’t load any information. Because of this, I can’t view or manage my plan, and it also won’t let me buy a new one. Could you please check whether my mobile number is still linked to my account and help restore my plan</SPAN></P> Mon, 27 Jul 2026 10:37:26 GMT https://community.ee.co.uk/t5/EE-app-and-website/I-want-to-buy-a-new-plan-but-there-s-always-can-t-load/m-p/1631166#M70554 Yanxi 2026-07-27T10:37:26Z https://community.ee.co.uk/t5/EE-app-and-website/I-want-to-buy-a-new-plan-but-there-s-always-can-t-load/m-p/1631200#M70555 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5029834">@Yanxi</a></SPAN>.</P> <P>Welcome to the community.</P> <P>If you haven't already, it's worth checking whether your mobile plan shows when you sign in online rather than in the app.&nbsp;</P> <P>We don't have access to customer accounts here on the community, so we're unable to check whether your mobile number is still linked to your account.</P> <P>If your plan still isn't showing, please <A href="https://ee.co.uk/help/contact-ee" target="_blank">give our customer support team a call</A>. They'll be able to review your account setup and confirm everything is linked correctly.</P> <P>Debbie</P> Mon, 27 Jul 2026 13:29:34 GMT https://community.ee.co.uk/t5/EE-app-and-website/I-want-to-buy-a-new-plan-but-there-s-always-can-t-load/m-p/1631200#M70555 Debbie_G 2026-07-27T13:29:34Z