https://community.ee.co.uk/t5/EE-app-and-website/Mobile-phone-not-appearing-in-manage-my-EE-portal-and-apps/m-p/1630834#M70533 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5029180">@ronnyikmal</a>&nbsp;Get back onto EE CS and find out where it stands.</P> Sat, 25 Jul 2026 09:38:17 GMT JimM11 2026-07-25T09:38:17Z https://community.ee.co.uk/t5/EE-app-and-website/Mobile-phone-not-appearing-in-manage-my-EE-portal-and-apps/m-p/1630825#M70532 <P><STRONG>Unable to view one linked mobile number in My EE account</STRONG></P><P>Hello everyone,</P><P>I'm hoping someone can help with an issue I'm having with my EE account.</P><P>I have three mobile numbers under my account (for my wife and two sons). I linked all three numbers to my My EE account at the same time. Two of the numbers appeared immediately in both the EE app and the online portal, but the third number is missing.</P><P>When I try to link the missing number again, I receive the following message:</P><BLOCKQUOTE><P><STRONG>"That number is already linked. Go to the Mobile area of your account to manage it or find your bills."</STRONG></P></BLOCKQUOTE><P>However, the number does not appear anywhere under the Mobile section, so I can't manage the account or view its bills.</P><P>I have called EE on 150, and I was advised that it could take 24–48 hours for the number to appear. It has now been longer than that, and the number is still missing and does not appear on both apps and EE online portal.</P><P>Has anyone experienced this before or knows how to resolve it? I need to be able to manage the bills and payments for the missing number, so I'd really appreciate any advice.</P><P>Thank you in advance.</P> Sat, 25 Jul 2026 09:03:37 GMT https://community.ee.co.uk/t5/EE-app-and-website/Mobile-phone-not-appearing-in-manage-my-EE-portal-and-apps/m-p/1630825#M70532 ronnyikmal 2026-07-25T09:03:37Z https://community.ee.co.uk/t5/EE-app-and-website/Mobile-phone-not-appearing-in-manage-my-EE-portal-and-apps/m-p/1630834#M70533 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5029180">@ronnyikmal</a>&nbsp;Get back onto EE CS and find out where it stands.</P> Sat, 25 Jul 2026 09:38:17 GMT https://community.ee.co.uk/t5/EE-app-and-website/Mobile-phone-not-appearing-in-manage-my-EE-portal-and-apps/m-p/1630834#M70533 JimM11 2026-07-25T09:38:17Z https://community.ee.co.uk/t5/EE-app-and-website/Mobile-phone-not-appearing-in-manage-my-EE-portal-and-apps/m-p/1630838#M70534 <P>Thanks Jim. I have called the CS again, and they said will get back to me in 3 working days as they are unable to fix it on the spot. On their backend shows that all 3 numbers are already linked, however on my side only 2 numbers are visible.</P><P>Hopefully they can get it solved by then.</P><P>Ronny</P><P>&nbsp;</P> Sat, 25 Jul 2026 09:52:15 GMT https://community.ee.co.uk/t5/EE-app-and-website/Mobile-phone-not-appearing-in-manage-my-EE-portal-and-apps/m-p/1630838#M70534 ronnyikmal 2026-07-25T09:52:15Z