https://community.ee.co.uk/t5/EE-app-and-website/Talking-abiut-new-plan/m-p/1628451#M70305 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3573343">@Rummanhussain97</a></SPAN>,<BR /><BR />Welcome to the EE Community<BR /><BR />Have you checked you don't have any call blocking/screening, do not disturb or numbers blocked in your settings that could be declining the call on your phone?&nbsp;<BR /><BR />You should be able to get through to us without it being via call back. If it is the visual menu setting up a call back, when you call 150 select option 2 instead of option 1 to use the audio menu instead and you can get through to our upgrades team that way.<BR /><BR />Alex</P> Mon, 13 Jul 2026 07:47:11 GMT Alex_H 2026-07-13T07:47:11Z https://community.ee.co.uk/t5/EE-app-and-website/Talking-abiut-new-plan/m-p/1628374#M70259 <P>Hi my current contract expring soon.i need to speak with someone.ee call me but call decline automaticly. Cant received the call.what should i do now</P> Sun, 12 Jul 2026 22:22:12 GMT https://community.ee.co.uk/t5/EE-app-and-website/Talking-abiut-new-plan/m-p/1628374#M70259 Rummanhussain97 2026-07-12T22:22:12Z https://community.ee.co.uk/t5/EE-app-and-website/Talking-abiut-new-plan/m-p/1628451#M70305 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3573343">@Rummanhussain97</a></SPAN>,<BR /><BR />Welcome to the EE Community<BR /><BR />Have you checked you don't have any call blocking/screening, do not disturb or numbers blocked in your settings that could be declining the call on your phone?&nbsp;<BR /><BR />You should be able to get through to us without it being via call back. If it is the visual menu setting up a call back, when you call 150 select option 2 instead of option 1 to use the audio menu instead and you can get through to our upgrades team that way.<BR /><BR />Alex</P> Mon, 13 Jul 2026 07:47:11 GMT https://community.ee.co.uk/t5/EE-app-and-website/Talking-abiut-new-plan/m-p/1628451#M70305 Alex_H 2026-07-13T07:47:11Z