topic Re: AGAIN!!!!! "Working on the App" I cant turn the childrens internet off!!!! in EE app and website

AGAIN!!!!! "Working on the App" I cant turn the childrens internet off!!!!

LorraineCullen — Sun, 12 Jul 2026 21:29:34 GMT

Re: AGAIN!!!!! "Working on the App" I cant turn the childrens internet off!!!!

Linzibofficial_ — Sun, 12 Jul 2026 21:19:58 GMT

Why is it always a Sunday night the app updates? I can’t turn off my kids WiFi 🤯

Re: AGAIN!!!!! "Working on the App" I cant turn the childrens internet off!!!!

DJB7 — Sun, 12 Jul 2026 22:44:05 GMT

Here we go again. App taken offline just as parents need it for bedtime.

every bloody week.

EE, you are just terrible

you keep updating the App and it still breaks weekly.
pay someone who knows what they are doing to fix it **bleep**.

in the meantime, my teens can doomscroll alllll night AGAIN.

parental control on EE is just **bleep**

Re: AGAIN!!!!! "Working on the App" I cant turn the childrens internet off!!!!

Sue19891 — Sun, 12 Jul 2026 21:24:23 GMT

Have you simply tried just removing the device from their hand? Works for me

Re: AGAIN!!!!! "Working on the App" I cant turn the childrens internet off!!!!

Mishy3883 — Sun, 12 Jul 2026 21:49:30 GMT

Right?! I've had enough of this!

Re: AGAIN!!!!! "Working on the App" I cant turn the childrens internet off!!!!

Jamiewales17 — Sun, 12 Jul 2026 21:55:10 GMT

I’m sorry, but as someone who works in the IT industry, I find the number of times the entire app has to be taken offline for maintenance unacceptable.

Other mobile providers don’t seem to have this issue. Having recently come from Sky, any maintenance was typically carried out during the early hours of the morning to minimise disruption to customers.

Taking the app completely offline during the day is poor service and suggests there are opportunities to improve the resilience of the platform and the way maintenance is managed.

Re: AGAIN!!!!! "Working on the App" I cant turn the childrens internet off!!!!

BareFootPeter — Sun, 12 Jul 2026 21:59:41 GMT

Agreed! Why isn't it micro-services? Why can't the previous version be used locally on device? We shouldn't even need to be online when on The Same WiFi!

Re: AGAIN!!!!! "Working on the App" I cant turn the childrens internet off!!!!

Tuss — Sun, 12 Jul 2026 22:01:50 GMT

Yep sick of this too, ifs a constant and the app is still as **bleep**e as it ever was 🤷🏼‍♂️same issue with the kids/teens grrr!!

Re: AGAIN!!!!! "Working on the App" I cant turn the childrens internet off!!!!

LorraineCullen — Sun, 12 Jul 2026 22:10:51 GMT

I agree, it makes sense to carry out maintenance during the quietest hours, not between 9pm and midnight!

Re: AGAIN!!!!! "Working on the App" I cant turn the childrens internet off!!!!

Juliamarsh82 — Sun, 12 Jul 2026 22:28:15 GMT

This has also happened to me countless times now 😫

Re: AGAIN!!!!! "Working on the App" I cant turn the childrens internet off!!!!

HappySpaceInvdr — Sun, 12 Jul 2026 22:48:30 GMT

I’ve worked in IT for the last 30 years as a systems engineer and taking web services offline for maintenance hasn’t been a thing in technology companies for at least a decade.

This smells like a cover-up for something unplanned, such as a major data centre failure, ransomware attack or similar. And yet from other comments here, it seems they do this often?

I need to gift data to my son who is working a night shift. EE don’t do telephone support outside office hours, and so the app is the only option, and now that is gone. Seriously fed up with this unprofessional service.

Re: AGAIN!!!!! "Working on the App" I cant turn the childrens internet off!!!!

Marts2 — Sun, 12 Jul 2026 22:45:57 GMT

Re: AGAIN!!!!! "Working on the App" I cant turn the childrens internet off!!!!

Marts2 — Sun, 12 Jul 2026 22:47:03 GMT

Another reason why I'm thinking of leaving and being far too expensive now.

Re: AGAIN!!!!! "Working on the App" I cant turn the childrens internet off!!!!

Jazzyjue — Sun, 12 Jul 2026 22:47:53 GMT

It’s a nightmare isn’t it !! Why are they always updating the app / website

Re: AGAIN!!!!! "Working on the App" I cant turn the childrens internet off!!!!

Virginia6 — Sun, 12 Jul 2026 23:16:22 GMT

This app is useless! The schedules don't work; devices keep falling off the wifi which then can't find them ; it's slow and buhgy and now it's unavailable AGAIN. Useless !

Re: AGAIN!!!!! "Working on the App" I cant turn the childrens internet off!!!!

Vicky8900 — Sun, 12 Jul 2026 23:40:35 GMT

Ee are always doing something to this app I can never turn off my son internet of at the time it’s ment to be off at am getting really sick of it now

Re: AGAIN!!!!! "Working on the App" I cant turn the childrens internet off!!!!

XRaySpeX — Mon, 13 Jul 2026 02:16:51 GMT

Why don't you set a Schedule for your son's phone to be off Net?

Re: AGAIN!!!!! "Working on the App" I cant turn the childrens internet off!!!!

Maverick5494 — Mon, 13 Jul 2026 07:10:56 GMT

Setting a schedule does not work because it either leaves the device connected when you want it to be paused or it doesn’t unpause.

also every time my child comes home it looks like it is a new device so the schedule wouldn’t work.

Re: AGAIN!!!!! "Working on the App" I cant turn the childrens internet off!!!!

Maverick5494 — Mon, 13 Jul 2026 07:12:18 GMT

Setting a schedule does not work because it either leaves the device connected when you want it to be paused or it doesn’t unpause.

also every time my child comes home it looks like it is a new device so the schedule wouldn’t work

Re: AGAIN!!!!! "Working on the App" I cant turn the childrens internet off!!!!

Maverick5494 — Mon, 13 Jul 2026 07:19:27 GMT

Also the was down for Maintenance went down last night and is still down today at least 10 hours it has been down now.