topic Re: Security blocks in EE app and website

Security blocks

AimeeEE1985 — Sat, 17 Sep 2022 12:38:39 GMT

I can’t get into a store

please remove the security block from my phone.
Also why is there a charge against this? You put it on without permission. Please remove.

bristolian — Sat, 17 Sep 2022 12:44:22 GMT

What security block do you want to remove? Is this the content lock you're asking about?

Are you on PAYG or pay-monthly? There isn't any account access on this public forum.

Marbie — Wed, 01 Jul 2026 09:24:20 GMT

How to remove security block

Marbie — Wed, 01 Jul 2026 09:25:24 GMT

Can’t get into adult websites

Marbie — Wed, 01 Jul 2026 09:26:08 GMT

Monthly payment

Leanne_T — Wed, 01 Jul 2026 11:39:12 GMT

Hi there @Marbie

Thanks for coming to the community.

Please see our How do I turn on parental controls on mobiles page for ways to remove the content lock for a mobile account.

If you have a broadband contract, our Using Parental Controls on EE Broadband page for ways to change the settings.

Thanks 🙂

Leanne.