https://community.ee.co.uk/t5/EE-app-and-website/My-phones-were-registered-on-one-web-account-stopped-working-now/m-p/1626418#M70162 <P>Are they both on contract or are they both PAYG. They need to be; you can't mix them.</P> Tue, 30 Jun 2026 12:47:13 GMT XRaySpeX 2026-06-30T12:47:13Z https://community.ee.co.uk/t5/EE-app-and-website/My-phones-were-registered-on-one-web-account-stopped-working-now/m-p/1626412#M70161 <P>I have 2 phones which I used to manage with one e-mail but this stopped working.<BR />I now have one 1 mobile working on the online account, but I get the error when I trying to connect 2nd one, suggestion something on other account is not the same.<BR /><BR />Used 150 chat - they initially tried to sell me a new monthly contract at £13, with little data so they could issue me a new SIM on a new contract, then I could go to shop with photo id to change name on account, so I could register. Not sure why I should have to pay to fix.<BR /><BR />Then suggest I create a couple of new accounts on variation of my name, and both failed.<BR /><BR />Only solution they had was I create a load of gmail accounts and register on EE site with slightly different names to see if any matches what is on the account</P> Tue, 30 Jun 2026 12:17:59 GMT https://community.ee.co.uk/t5/EE-app-and-website/My-phones-were-registered-on-one-web-account-stopped-working-now/m-p/1626412#M70161 ed153 2026-06-30T12:17:59Z https://community.ee.co.uk/t5/EE-app-and-website/My-phones-were-registered-on-one-web-account-stopped-working-now/m-p/1626418#M70162 <P>Are they both on contract or are they both PAYG. They need to be; you can't mix them.</P> Tue, 30 Jun 2026 12:47:13 GMT https://community.ee.co.uk/t5/EE-app-and-website/My-phones-were-registered-on-one-web-account-stopped-working-now/m-p/1626418#M70162 XRaySpeX 2026-06-30T12:47:13Z