https://community.ee.co.uk/t5/EE-app-and-website/Changing-payment-method/m-p/1625869#M70136 <P>Hi&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5015754">@C853</a>&nbsp;</P> <P>Welcome to the community.</P> <P>If you haven't already, it is worth trying to clear the cookies and cache from your browser to see if that helps to let you change the details.</P> <P>If you still see the same, give our <A href="https://ee.co.uk/help/contact-ee" target="_blank" rel="noopener">customer service guides</A> a call, and they can look into this further for you and see if they can update the card details for you.</P> <P>Michael</P> Sat, 27 Jun 2026 09:13:30 GMT Michael_D 2026-06-27T09:13:30Z https://community.ee.co.uk/t5/EE-app-and-website/Changing-payment-method/m-p/1625840#M70135 <P>&nbsp;</P><P>I’ve been trying to change my payment method for my EE data to a capital one credit card. I input all my back details then press save my card. And it takes me to this screen and crashes. Nothing loads and it doesn’t get added to my EE account. Ive tried this on mobile AND laptop. Any ideas what’s going wrong and solutions?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_3509.png" style="width: 1125px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/43045iF7AB02E02EBAF169/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_3509.png" alt="IMG_3509.png" /></span></P> Sat, 27 Jun 2026 07:04:13 GMT https://community.ee.co.uk/t5/EE-app-and-website/Changing-payment-method/m-p/1625840#M70135 C853 2026-06-27T07:04:13Z https://community.ee.co.uk/t5/EE-app-and-website/Changing-payment-method/m-p/1625869#M70136 <P>Hi&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5015754">@C853</a>&nbsp;</P> <P>Welcome to the community.</P> <P>If you haven't already, it is worth trying to clear the cookies and cache from your browser to see if that helps to let you change the details.</P> <P>If you still see the same, give our <A href="https://ee.co.uk/help/contact-ee" target="_blank" rel="noopener">customer service guides</A> a call, and they can look into this further for you and see if they can update the card details for you.</P> <P>Michael</P> Sat, 27 Jun 2026 09:13:30 GMT https://community.ee.co.uk/t5/EE-app-and-website/Changing-payment-method/m-p/1625869#M70136 Michael_D 2026-06-27T09:13:30Z https://community.ee.co.uk/t5/EE-app-and-website/Changing-payment-method/m-p/1625906#M70137 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5015754">@C853</a>&nbsp;: Is this for PAYG?</P> Sat, 27 Jun 2026 11:13:07 GMT https://community.ee.co.uk/t5/EE-app-and-website/Changing-payment-method/m-p/1625906#M70137 XRaySpeX 2026-06-27T11:13:07Z